Operations automation for auto shops, fleets and freight
Keep vehicles and shipments moving. Stop retyping the paperwork.
We don't specialize by industry. This page shows what the problem we fix looks like in automotive and transportation businesses.
An Example Scenario
A repair shop, a fleet, a dealership and a freight office all run on the same loop: a job or shipment comes in, someone checks parts or documents, schedules the work, updates the customer and bills it. Every hand-off between the shop or freight software, the supplier, the accounting system and the customer's inbox is done by a person. That works at ten jobs a week. At fifty, things fall through: parts arrive late, customers call for updates, and invoices lag behind the work.
An illustration of the kind of problem we fix, not a specific client.
The Pain Points
- Work orders, parts and invoices retyped between systems
- Customers calling for status because updates are manual
- Parts and paperwork chased one job or shipment at a time
- Scheduling held together by a whiteboard and memory
- Billing that lags behind finished work
What We'd Aim For
- Work orders that flow into invoicing without retyping
- Status updates that reach customers automatically
- Parts and document requests that chase themselves
- One view of the jobs, vehicles or shipments in progress
- Invoices out the day the work is done
A result from this line of work
Reported by HAR Labs from the engagement. The client stays anonymous, so there is no quote.
35%
of administrative time back in the business
Example Automations
Want a number before you call? Price any of these with the Manual Tax Calculator. To decide what to fix first, read the F × T × E framework or score yours in two minutes.
Questions we get from automotive and transportation businesses
Do you replace our shop management or freight software?
No. Your core system stays the system of record. We connect it to the parts suppliers, accounting, email and customer updates around it, and build what is missing where packaged software does not fit how you work.
Do you understand import and export paperwork?
We are not customs brokers, but we do operations work for a customs and trade-logistics firm, so we know document-heavy, deadline-driven offices from the inside. We build the systems around that work: capturing document data, chasing what is missing, tracking deadlines. Licensed staff stay responsible for filings. For that firm, the work has put about 35% of administrative time back into the business.
We are a small shop. Is this for us?
Yes. The smaller the team, the more each person is stretched between the work and the admin. Automating invoicing and payment reminders and parts follow-ups gives that time back without a new hire.
Can customers get status updates without calling us?
Yes. When a job or shipment changes status in your system, a text or email goes out automatically. Customers stop calling to ask.
What does working with you look like?
We start by mapping how a job or shipment actually moves through your business, then fix the biggest leak first. Most clients continue with us as an ongoing monthly partnership.
The same problem in other businesses
Sound Familiar?
Let's talk about what's not working in your business, and what we can do about it.
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